(2.0) Email Support Discontinued in 2013 (Self-Help Only) update 12/31/2014
-The version number can be found on the front of your DVD-ROM case.

 

Problem # 1 - I put the DVD-ROM into my computer and nothing happens - Click here for the fix

Problem # 2 - PC users can't start the program using the _PC_Start_Vol_1.hta file - Click here for the fix

Problem # 3 - Program starts but there is just a blank box where the video should be- Click here for the fix

Problem # 4 - The DVD-ROM worked before, but not now - Click here for the fix

 

Help # 1 - How to Copy a Sequential Spelling DVD to your Computer - Click here for the video
 

Help # 2 - How to Copy Sequential Spelling DVD Lessons to iPad or iPod - Click here for the video
Help # 3 - You can always play the video lessons directly as a last resort - Click here for the video

 

Note: There may be configuration issue with your computer that is out of the scope of this self-help support.  These issues may include a sensitive DVD-ROM drive, extremely high internet security settings, restricted ActiveX controls, or restrictive virus software.

 

 Fix for Problem #1:

PC users should navigate to the DVD drive under "My Computer" or just "Computer" in Windows 7/8 and open the SS_Vol_# folder and double click on the _PC_Start_Vol_1.hta file to start the program.

Mac users should navigate to the DVD icon on the desktop or under finder and open the SS_Vol_# folder and double click on the _Mac_Start_Vol_1.htm file to start the program.

If you can not locate the DVD files even with the DVD inserted, verify that your disk drive is a DVD drive.  Most Mac computers will have a DVD drive but PC users should verify that there is a DVD logo on the front of the DVD drive tray, if not, it will not read a DVD-ROM.

 

The best way to resolve this issue is to put the DVD-ROM into another computer at home or work to test the DVD.  If you can access the files using another computer, you should use this second computer to copy the SS_VOL_# folder to a USB drive.  Then copy the folder from the USB drive to the computer that you want to use to play the lessons.  This can also be done between different types of computers such as a PC and Mac.

Fix a different problem...

 Fix for Problem #2:

If you are using a PC and you are unable to run the Sequential Spelling program using the _PC_Start_Vol_1.hta file you should try using the _Mac_Start_Vol_1.htm file to run the program.

Fix a different problem...

 Fix for Problem #3:

Verify that your system meets these minimum requirements and settings.        

  • Your computer must have Adobe flash player 10 or newer installed click here to verify or here to download flash player
  • Your computer must have Adobe Acrobat Reader X or newer installed click here to download
  • Mac users, Safari 5 or or newer or Google Chrome 38 or newer
  • Click allow on any ActiveX messages that may appear at the top or bottom of the page
Note to Mac users: If you have upgraded your Mac to a new version of Safari or OS X the Sequential Spelling interface may stop working.  You will need to adjust your setting as shown in the following video, or install and use the Google Chrome web browser to fix this issue, Click Here to download
 


 

Fix a different problem...

 
Fix for Problem #4:

If you are using the DVD to play the lessons, verify that your DVD is not visibly scratched.

It is always best to copy your DVD to the computer and put it away for safe keeping, this will avoid scratches and damage to the DVD-ROM.  See the following video to learn how.  

We will replace DVDs that have been scratched after they are used for a fee of $10.00. Click here to request a replacement.

If the disk is in the DVD drive and has no scratches also try the fix for Problem #2 and Problem #3

 

Fix a different problem...

 How to Copy a Sequential Spelling DVD to your Computer.

 


 
 How to Copy Sequential Spelling DVD Lessons to iPadŽ or iPodŽ

 
 If you are unable to use the programs interface for any reason, you can always play the video lessons directly.  This will work for Mac and PC, the following video will show you how:

 

PC users should install and use VLC media player to play the video lessons, click here to install VLC media player. 
Mac users can use iTunes or VLC media player to the video lessons.
 

 

 

 

 

 

 

 


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